4. Our legitimate interests

Where we rely on legitimate interests, this means we use personal information in a way that is reasonable, expected and necessary for running and developing our business.

Our legitimate interests may include:

• responding to business enquiries;
• developing professional relationships;
• promoting keynote speaking, sales training, coaching and consultancy services;
• maintaining accurate business records;
• improving our website and communications;
• protecting the website from misuse;
• managing existing client and prospect relationships.

You have the right to object to processing based on legitimate interests. See section 12 below.

5. Marketing communications

We may send you relevant updates, articles, resources, newsletter content or information about services where:

• you have asked to receive them;
• you have subscribed to a newsletter or mailing list;
• you have previously enquired about or used our services;
• we believe the information may be relevant to your professional interests.

You can unsubscribe or ask us to stop sending marketing communications at any time by using the unsubscribe link in our emails, where available, or by contacting us directly at info@collygraham.com.

We do not sell your personal information to third parties.

6. Cookies and website tracking

Cookies are small files placed on your device when you visit a website. They can help a website function properly, remember preferences, understand visitor behaviour and improve the user experience.

collygraham.com may use:

• essential cookies needed for the website to work;
• analytics cookies to understand how visitors use the website;
• functionality cookies to improve your experience;
• marketing or tracking cookies, if these are enabled on the site.

Non-essential cookies should only be used where appropriate consent has been given.

You can manage or disable cookies through your browser settings. If the website uses a cookie banner or cookie preference tool, you can also use that to manage your preferences.

Your web developer should confirm the specific cookies and tracking tools used on collygraham.com so this section can be updated accurately.

7. Who we share your personal information with

We may share personal information with trusted third parties where necessary for business, technical, legal or service delivery reasons.

These may include:

• website hosting providers;
• website developers or technical support providers;
• email marketing platforms;
• customer relationship management systems;
• diary or booking tools;
• payment processors or banks;
• accountants and professional advisers;
• event organisers or client organisations where needed to deliver a booking;
• analytics providers;
• legal, regulatory or public authorities where required by law.

We only share information where there is a valid reason to do so. We expect service providers to protect your information and only use it for the purpose for which it was shared.

8. International transfers

Some service providers may process personal information outside the United Kingdom.

Where this happens, we will take reasonable steps to ensure that appropriate safeguards are in place, such as using providers with recognised data protection arrangements or suitable contractual protections.

9. How long we keep your personal information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

As a general guide:

• enquiry records may be kept for up to 24 months after the last meaningful contact;
• client records may be kept for the duration of the working relationship and for a reasonable period afterwards;
• financial, invoice and tax records are usually kept for up to 7 years;
• newsletter or marketing records are kept until you unsubscribe or ask us to remove you;
• website analytics data is kept according to the settings of the analytics provider;
• legal or dispute-related records may be kept for longer where necessary.

When information is no longer needed, we will delete it securely or anonymise it where appropriate.

10. How we protect your personal information

We take reasonable steps to keep your personal information secure and to protect it from loss, misuse, unauthorised access, alteration or disclosure.

These steps may include:

• using secure systems and passwords;
• limiting access to personal information;
• working with reputable service providers;
• keeping business records organised and protected;
• reviewing the information we hold from time to time.

No website, email system or online service can be guaranteed to be completely secure, but we aim to use appropriate safeguards for the type of information we hold.

11. Your data protection rights

Under UK data protection law, you have rights in relation to your personal information.

These may include the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your information in certain circumstances;
• ask us to restrict how we use your information;
• object to certain uses of your information;
• ask for your information to be transferred to another organisation in certain circumstances;
• withdraw consent where we rely on consent.

Your right to object

You have the right to object to us using your personal information where we rely on legitimate interests, including for direct marketing.

If you object to direct marketing, we will stop using your personal information for that purpose.

To exercise any of your rights, please contact us at:

info@collygraham.com

We may need to confirm your identity before responding to a request.

12. Complaints

If you are concerned about how we handle your personal information, please contact us first so we can try to resolve the matter.

You also have the right to complain to the UK data protection regulator:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Website: ico.org.uk

13. Links to other websites

collygraham.com may contain links to other websites, including social media platforms, video platforms, booking tools or third-party resources.

We are not responsible for the privacy practices or content of other websites. You should read the privacy policy of any external website you visit.

14. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements or business practices.

The latest version will always be published on this page.

This Privacy Policy was last updated on 3 July 2026